Legal
Last updated: 13 July 2026
Delphi Coaching Ltd (company number 14644182, registered in England, trading as "We Are Delphi") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We Are Delphi is a collective of coaches and therapists offering career, confidence, communication and public speaking coaching, and therapy, in London and online. For the purposes of data protection law, Delphi Coaching Ltd is the data controller.
Contact: bex@wearedelphi.co
Depending on how you interact with us, we may collect:
We process personal data on the following legal bases:
We do not sell personal data. We may share it with third-party services that help us run our business, including our website and CRM platform (HubSpot), our booking and scheduling tool (Boomerang), email providers, and payment processors. These providers are only permitted to use your data to deliver services to us, not for their own purposes.
Some of our third-party providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or adequacy regulations.
We keep personal data only as long as necessary for the purposes it was collected, typically for the duration of our working relationship plus a period afterwards to meet legal, accounting, or insurance requirements. Session notes and sensitive disclosures made during therapy are retained in line with professional body guidance and deleted securely once no longer required.
Our website uses cookies to operate correctly and, where you consent, to understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling some cookies may affect how the site functions.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us at bex@wearedelphi.co.
If you believe we've infringed data protection law in how we've handled your personal information, you can complain to us directly. Please email bex@wearedelphi.co with details of your complaint.
This route is separate from, and in addition to, your right to complain directly to the ICO at any time.
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
We may update this policy from time to time. The date at the top shows when it was last revised. Continued use of our services after changes take effect means you accept the revised policy.
If you have questions about this policy or how we handle your data, contact us at bex@wearedelphi.co or by WhatsApp on +44 7824 980758.